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  • Melanotan User

Melanotan 2 Australia - FAQ's

What purity is your Melanotan?-

Our Melanotan is manufactured and compounded here in Australia and is above 99% purity. A Certificate of Analysis is included with each order or can be requested via email.

What are your payment methods?-

Unfortunately we are no longer able to process credit card payments due to being in the pharmaceutical industry and transactions being labelled as high risk and to get approved for a merchant account or payment gateway to process payments is near impossible to all businesses within this industry. This includes PayPal and our previous provider used has also informed us that for all pseudo pharmaceutical products they are unable to provide a credit card facility any further.

This causes a huge inconvenience for ourselves and our customers and unfortunately all avenues have been looked into with no luck. At present we are only able to accept Direct Bank Transfer as our payment method and sincerely apologise for any difficulties this causes.

You can rest assured that we are a reputable company and process a large volume of orders daily paying by Bank Transfer with no problems and if in a rare circumstance a refund is needing to be given we process this promptly as providing a high level of customer service is our high priority.

How will I know when my order has been dispatched?-

You will receive a shipping confirmation email with your tracking number enclosed once your order has been dispatched.

As the mail is usually dropped off in a large bulk amount to the Post Office or in a Street Box, it was probably not scanned in upon receiving so arriving at the next update station may be the next update this can take 1-2 days. We have also experienced previously when Australia Post is experiencing busy periods that they have had their first update when it is out for delivery that day in its final destination.

We apologise as Australia Post is very limited with their tracking updates.

Please rest assured that once confirmation has been sent to you your order is on the way and you should receive it shortly.

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